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Medical interpreters at Massachusetts General Hospital are available to assist patients and families who are limited English proficient or deaf and hard of hearing.
Always schedule a medical interpreter as far in advance as possible (at least 24-48 hours in advance) for encounters such as:
For unforeseen medical interpreter needs, including Emergency Department visits, during office hours, call 617-726-6966 or page 27403 (see Contact Us). Off Hours and Holidays, page the language specific beepers for a face-to-face interpreter, or use your language access device (IPOPs, VPOPs, dual handset phones and VRIs) to access a remote medical interpreter.
Medical interpreters will be assigned as needed, after confirmation that the patient has arrived and the provider is ready to see him/her.
Languages available on site
Monday through Friday, 7:00 am to 8:00 pm Saurday and Sunday, 8:00 am to 6:30 pm
Monday through Friday, 7:00 am to 5:30 pm
American Sign Language (ASL)
Monday through Friday, 8:15 am to 4:45 pm
Monday through Friday, 8:30 am to 6:00 pm
Monday through Friday, 8:00 am to 6:30 pm
Monday through Friday, 9:00 am to 5:30 pm Sunday 8:00 am to 4:30 pm
Monday through Thursday 7:30 am to 6:00 pm Friday 7:30 am to 1:00 pm
Monday through Friday, 7:00 am to 3:00 pm
Monday through Friday, 7:00 am to 6:30 pm
Monday through Friday, 8:30 am to 5:00 pm
Served by a pool of freelance medical interpreters who are off site
Mass General Hospital's Nondiscrimination Statement
Your right to a medical interpreter
Remote interpreters are also available 24/7 in over 200 languages by telephone or video (VRI for ASL).
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