TO: Massachusetts General Hospital Neurosurgery Patients and Families

During the COVID-19 pandemic, the Mass General Department of Neurosurgery is open and providing general and surgical care for our patients. We have taken unprecedented steps to ensure visits and surgeries are welcoming and safe.

We recommend that our patients keep their scheduled clinic and/or surgical appointments and do not postpone their care, unless recommended by your physician. We are also seeing new patients for consultation. For both patient and provider safety, the Department of Neurosurgery has temporarily halted non-urgent in-person visits and converted all visits where possible to virtual visits or phone calls. We will continue to care for our patients with in-person clinical care when necessary.

New or returning patients can also make a virtual visit appointment or phone call with our providers. Virtual visits are also called telehealth visits and are being used to promote physical distancing. They use either your smartphone or a personal computer so you may see and speak to your surgeon. A virtual visit is a good way to evaluate new diagnoses or symptoms, and check-in with your surgeon about your current condition. Discussions about surgical options also can begin in this environment.  

To comply with current federal and state regulations regarding COVID-19, the Department of Neurosurgery has canceled all surgeries except those deemed urgent. However, if you are considering surgery, we encourage you to consult with one of our neurosurgeons via a Virtual Visit so that we can begin to evaluate your needs and schedule you for surgery on a later date.

Our Commitment to Your Safety

For those who require in-person office or surgical care, we have taken the necessary precautions to ensure our space is safe for both staff and patients. Below is an overview of our efforts:

  • Enhanced cleaning and disinfection of our facilities
  • Screening patients and staff for symptoms and exposures each day; employees reporting symptoms cannot report to work and patients with symptoms are seen in a special clinic
  • Reduced volume of patients to allow physical distancing
  • Staggered arrival times to prevent patients from coming in contact with others
  • Requiring all clinicians, staff, patients and vendors to wear masks in public and clinical spaces
  • Offering virtual visits through the internet wherever possible
  • Testing all patients for COVID-19 before admissions; patients with a COVID positive status are being seen and treated in a separate routine ambulatory clinic (RACC)

If you have any questions for your neurosurgeon please use Patient Gateway as the most direct and efficient manner to contact your care team.