Rest and sleep are essential to patients’ physical and emotional health – especially during times of recovery and healing. Loud conversations, unpleasant sights, sounds and smells, harsh lighting and noises from equipment, alarms and doors can interrupt sleep and the healing process.

The patient experience survey asks patients, “During your hospital stay, how often was the area around your room quiet at night?”

Here is how the MGH performed:

  • In 2017, 52.6 percent of patients indicated “always” having a quiet at night experience.
  • In 2018 (year-to-date), 52.7 percent indicated “always” having a quiet at night experience, putting the MGH in the 19th percentile nationally.

By the end of the 2018 calendar year, the MGH needs to meet a minimum target of 53.6 percent of patients reporting that the area around their room was “always” quiet at night.

“We are calling on our MGH family to be our champions for quieter environments,” says Debbie Burke, RN, DNP, MBA, NEA-BC, senior vice president for Patient Care and chief nurse. “There are many things that we can do to promote a relaxing environment and restful sleep for our patients. We ask that you always be mindful of the volume of your voice and consider the location of your conversations. Small changes in individual behavior can make a big difference because we know that resting promotes healing.” 



Read more articles from the 11/02/18 Hotline issue.