The MGPO recently invited staff to participate in a “Compliment a Colleague” initiative aimed at acknowledging and celebrating colleagues and teams who deliver exceptional clinical care. Staff were invited to commend their colleagues when they saw the following while caring for patients – care coordination and continuity, rapid access, going above and beyond and giving personal attention, and innovation and thinking outside the box.

View all compliments at mgpo.partners.org. Here are a few examples of the compliments that were shared:

Katia Canenguez, PhD, EdM, is dedicated to patients, and ever willing to provide additional support to facilitate care coordination for patients. This is particularly the case for patients with limited resources and who may benefit from additional guidance to maintain continuity in treatment. She gives personal attention to the needs of her patients, attuned to their unique challenges and strengths, to help them connect with co-treating providers and other resources.”

-Archana Basu, PhD

Steven Schlozman, MD, was immediately available to pivot to a patient with significant medical and psychiatric comorbidity and interface with treatment teams/colleagues in way that connected with the patient on a personal and effective level, by once again thinking ‘outside the box.’”

-Peter Newberry, MD

Oluwaseun Johnson-Akeju, MD, has for many years demonstrated a deep commitment to safe and well-organized patient care on Lunder 4. As the Neuroanesthesia team leader, his rapid implementation of workflow improvements and initiatives have led to enhanced staff coordination and overall efficiency. Thank you!”

-James Rhee, MD, PhD

Susan Carlson, RN; Melissa Alao, LICSW; Catherine McCarthy; and Margaret Chapman, MD, the Stay Connected Care Coordination Team, go above and beyond each day to coordinate care for high-risk patients in the post-discharge period. They identify issues, work swiftly to resolve them, and have taken on process improvement in order to be able to serve more patients. They exemplify the Mass General credo every single day.”

-Elizabeth Fonseca

“I had a complex patient who needed to be admitted and Michael Bowley, MD, PhD, and his team provided expertise, definitely thought outside the box, and established excellent care. Also, we shared a few more patients that he saw as inpatients and his notes and plans were superb.”

-Paloma Gonzalez Perez, MD, PhD

Toby Nagurney, MD, is always so appreciative of his co-workers. He is the first person to compliment a job well done and thank people for their hard work. It is so refreshing to work with someone who always acknowledges his peers and recognizes that team work truly provides for the best patient care possible. He loves teaching, and takes the time to do so, even when the department is busy.”

-Laura Paskind, PA-C

Maria Umanais our Yawkey 4 OB billing coordinator and she not only makes sure the department is continuously kept in the loop with all billing changes, aspects, etc. She goes above and beyond to help our patients as well as those from our off-sites to make sure they have their insurances up to date and, if not, spends long, hard hours on the phone making sure they have what they need. Not only does Maria go above and beyond during regular business hours, she is the first to step foot into the office daily at 5 am and even works to close any loops needed over the weekend. We are so grateful to have such a hard-working, dedicated staffer and team player within our team. Thank you Maria!”

-Janika Gates

Mary Mott, NP, always made me feel welcome while I rotated at the Mass General Stroke service as a Physical Medicine and Rehabilitation resident. She is very kind and works very hard for her patients and the entire team. I can’t imagine the service running as smoothly without her.”

-Moorice Caparo, MD



Read more articles from the 03/22/19 Hotline issue.