FAQs: Coming to Mass General
I need to make an appointment for a non-COVID-19 health condition. Is it safe to come to the hospital? Answers to this and other FAQs about how Mass General is prepared to provide general care to patients.
Safe Care CommitmentGet the latest news on COVID-19, the vaccine and care at Mass General.Learn more
Find more information on Mass General's Equity and Community Health COVID response.
Deaf patients (unable to hear since birth/early childhood) may prefer American Sign Language (ASL) interpreters. ASL interpreters should be available for video interpretation.
Late-deafened patients (at one time could hear and lost that ability) may not use ASL and may prefer to use remote real-time transcription service like CART.
Clear window surgical masks should be available to facilitate lip reading. We recommend these masks to be used for hearing impaired and pediatric patients. They may also be used on a COVID-19 floor if a hearing impaired patient who lip-reads is able to use the video communication platform, for staff outside the room.
Consider providing hearing amplifiers, which use a high sensitivity microphone that amplifies sound to be more distinct and clear.
Consider printing a communication board (including multilingual versions) specifically designed to support communication during COVID-19. Of note, this is not meant to replace an interpreter or other preferred mode of communication.
Consider use of white boards where alternative methods of communications are not available.
For more information, please email Zary Amirhosseini, M.Ed., Disability Program Manager.
View a PDF of Resources for Mass General Brigham Providers
The latest news and information about the ongoing COVID-19 pandemic from Mass General.
If you are an established patient and do not have a primary care provider, or are unable to reach them, there are other resources for you.
I need to make an appointment for a non-COVID-19 health condition. Is it safe to come to the hospital? Answers to this and other FAQs about how Mass General is prepared to provide general care to patients.
Drs. Claude Alabre and Efrén Flores explore the many safe ways to stay healthy and encourage communities who have been affected by the pandemic to work with their healthcare providers to address preventive and chronic care needs.
Drs. Carine Davila and Gladys Pachas discuss moving from unprecedented COVID-19 challenges to community empowerment and teamwork.
Researchers at Mass General Brigham report that racial and ethnic minority patients continue to be disproportionally affected by COVID-19.
With COVID-19 cases going down rapidly in the United States, is it possible to avoid trade-offs between returning to pre-pandemic lifestyles and increasing COVID-19-related deaths?
To recognize the two-year anniversary of the COVID-19 pandemic, staff filled the MGH Chapel to reflect on the losses, hardships and lessons learned and to also express support for those affected by the ongoing crisis in Ukraine.
Learn more about equity, inclusion and accessibility efforts at Mass General.