FAQs: Coming to Mass General
I need to make an appointment for a non-COVID-19 health condition. Is it safe to come to the hospital? Answers to this and other FAQs about how Mass General is prepared to provide general care to patients.
Safe Care CommitmentGet the latest news on COVID-19, the vaccine and care at Mass General.Learn more
Find more information on Mass General's Equity and Community Health COVID response.
Deaf patients (unable to hear since birth/early childhood) may prefer American Sign Language (ASL) interpreters. ASL interpreters should be available for video interpretation.
Late-deafened patients (at one time could hear and lost that ability) may not use ASL and may prefer to use remote real-time transcription service like CART.
Clear window surgical masks should be available to facilitate lip reading. We recommend these masks to be used for hearing impaired and pediatric patients. They may also be used on a COVID-19 floor if a hearing impaired patient who lip-reads is able to use the video communication platform, for staff outside the room.
Consider providing hearing amplifiers, which use a high sensitivity microphone that amplifies sound to be more distinct and clear.
Consider printing a communication board (including multilingual versions) specifically designed to support communication during COVID-19. Of note, this is not meant to replace an interpreter or other preferred mode of communication.
Consider use of white boards where alternative methods of communications are not available.
For more information, please email Zary Amirhosseini, M.Ed., Disability Program Manager.
View a PDF of Resources for Mass General Brigham Providers
The latest news and information about the ongoing COVID-19 pandemic from Mass General.
If you are an established patient and do not have a primary care provider, or are unable to reach them, there are other resources for you.
I need to make an appointment for a non-COVID-19 health condition. Is it safe to come to the hospital? Answers to this and other FAQs about how Mass General is prepared to provide general care to patients.
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