“Each morning when we’d arrive at the police barricades, people would be standing there with pictures of their loved ones, asking us to look for them,” Susan Diehl says. “Hours later, after a hard shift when we were ready to get back on the shuttle bus, they were still there—waiting for word.”
The following was written by Karen MacDuffie, MGH volunteer and member of the LVC.
My MGH community is a very important part of my life. I have been a volunteer for about 25 years, most of them in the Gray/Yawkey Family Waiting Area and in the Post-Anesthesia Care Units. As a member of the Ladies Visiting Committee, I have been privileged to learn about many areas within the MGH and to meet many of the administrators and doctors that make up this community. I have seen the caring and compassionate manner of the staff as they treat the patients – both my husband and I have been patients as well.
But my concept of this community changed – grew – recently when my husband and I experienced a traveler’s nightmare: John had a serious injury in a foreign country where we did not know the facilities nor speak the language. Luckily we were on a tour, so had a guide who could help us. But all I wanted was to be in my user-friendly, recognizable MGH with its world-class doctors, the latest equipment and its familiar faces. That was the community I needed.
After a four-day wait for the appropriate accommodations, we arrived at the plane that could take us home. I turned to my right – and a member of my community was here – Joshua Hirsch, MD, a doctor I had seen countless times in the Gray Family Waiting Area. The relief I felt just knowing that he would be on the plane was immense. Dr. Hirsch said that if there was anything he could do, he’d be there.
About two hours out of Boston, John began to feel awful. Even the attendants noticed it, and asked if we wanted a doctor to meet us at the plane. Then the attendant announced, “Is there a doctor on board?” Dr. Hirsch immediately came up. Of course we were frightened – it had been a long, exhausting, traumatic experience, and John needed help. The professionalism and compassion that Dr. Hirsch showed to him, and to both of us, so exemplified what we have experienced over many years of being involved in the MGH community.
After checking on John and reassuring us both, he asked if we wanted an ambulance to meet us at the plane and take us directly to the MGH. We thought about it and then made the right decision – we went directly from the plane to the Emergency Department, where John was immediately enveloped in questions, tests and IVs. He eventually had surgery, followed by a five-night stay surrounded by capable, attentive members of the community. He is recovering well at home.As a volunteer, I see the impact of the skills and the empathy of the MGH often. As volunteers we are often told that we are part of the team – part of the MGH community. That was so very evident from Dr. Hirsch’s acknowledgement of John’s situation in the Rome airport to our arrival in Boston. While I’m sure any doctor would have done the same for any passenger, I felt very secure knowing that one of “my community” was on board, was ready to jump in if needed and was there when the need arose.
- Aug | 20 | 2021
In 2020, Carr took up running to keep herself both physically and mentally active during the COVID-19 pandemic. She completed her first double digit run—10 miles—on Dec. 31. Six days later, after a routine checkup with her doctor, she was diagnosed with breast cancer.
- Jul | 1 | 2021
In celebration of the 30th anniversary of the Americans with Disabilities Act, a group of students from Harvard Medical School—led by Dorothy Weiss Tolchin, MD, EdM, of the Massachusetts General Hospital Department of Physical Medicine and...
- Jun | 18 | 2021
Two exceptional employees were honored with this year’s Ricardo Diaz Memorial Award during the celebration, recognizing the hard work, selflessness and compassion reflective of Diaz’s.
- Jun | 18 | 2021
The MGH Virtual Visits Team was honored with the 2020 Nathaniel Bowditch Prize for its quick and innovative work during the COVID-19 pandemic.
- Jun | 18 | 2021
Not even a global pandemic, with all its difficult diversions and delays, could stop the nurses of Ellison 9 from staying on track with a project timeline they had set before the COVID-19 outbreak.