While shutters went up in storefronts throughout the city, the city within Mass General continued to buzz and employees and patients continued to need things—a candy bar pick-me-up, a trinket to thank a coworker or a Mass General scrub cap.
The following was written by Karen MacDuffie, MGH volunteer and member of the LVC.
My MGH community is a very important part of my life. I have been a volunteer for about 25 years, most of them in the Gray/Yawkey Family Waiting Area and in the Post-Anesthesia Care Units. As a member of the Ladies Visiting Committee, I have been privileged to learn about many areas within the MGH and to meet many of the administrators and doctors that make up this community. I have seen the caring and compassionate manner of the staff as they treat the patients – both my husband and I have been patients as well.
But my concept of this community changed – grew – recently when my husband and I experienced a traveler’s nightmare: John had a serious injury in a foreign country where we did not know the facilities nor speak the language. Luckily we were on a tour, so had a guide who could help us. But all I wanted was to be in my user-friendly, recognizable MGH with its world-class doctors, the latest equipment and its familiar faces. That was the community I needed.
After a four-day wait for the appropriate accommodations, we arrived at the plane that could take us home. I turned to my right – and a member of my community was here – Joshua Hirsch, MD, a doctor I had seen countless times in the Gray Family Waiting Area. The relief I felt just knowing that he would be on the plane was immense. Dr. Hirsch said that if there was anything he could do, he’d be there.
About two hours out of Boston, John began to feel awful. Even the attendants noticed it, and asked if we wanted a doctor to meet us at the plane. Then the attendant announced, “Is there a doctor on board?” Dr. Hirsch immediately came up. Of course we were frightened – it had been a long, exhausting, traumatic experience, and John needed help. The professionalism and compassion that Dr. Hirsch showed to him, and to both of us, so exemplified what we have experienced over many years of being involved in the MGH community.
After checking on John and reassuring us both, he asked if we wanted an ambulance to meet us at the plane and take us directly to the MGH. We thought about it and then made the right decision – we went directly from the plane to the Emergency Department, where John was immediately enveloped in questions, tests and IVs. He eventually had surgery, followed by a five-night stay surrounded by capable, attentive members of the community. He is recovering well at home.As a volunteer, I see the impact of the skills and the empathy of the MGH often. As volunteers we are often told that we are part of the team – part of the MGH community. That was so very evident from Dr. Hirsch’s acknowledgement of John’s situation in the Rome airport to our arrival in Boston. While I’m sure any doctor would have done the same for any passenger, I felt very secure knowing that one of “my community” was on board, was ready to jump in if needed and was there when the need arose.
- Oct | 23 | 2020
Celebrating gives people the energy to press on during difficult times, said Joseph Betancourt, MD, vice president and chief equity and inclusion officer, in his introduction to the “Celebration of Unity, Heritage and Mass General Latino/a/x Front Line Staff” event.
- Oct | 22 | 2020
“Our goal with this triathlon—and the Medicine in Motion group—is to reduce burnout by building community through fitness and philanthropy,” says Logan Briggs, fourth year Harvard Medical School student and co-founder of Medicine in Motion.
- Oct | 21 | 2020
The need for blood at Mass General hospitals continues to be urgent. View a list of upcoming drives.
- Oct | 9 | 2020
To provide wigs for chemotherapy patients who are underinsured or who do not have the means to purchase one, the LVC Retail Shops have launched a program called Share for Hair.
- Oct | 9 | 2020
Not only were two MGHers honored with the annual Ernesto Gonzalez Award for Outstanding Services to the Hispanic Community, but one standout group was given the honorific name, “The Ernesto Gonzalez Service.”