Fourth year internal medicine and pediatrics resident Dr. Mike Kelly shaves his head after reaching his fundraising goal for the Boston Marathon.
“Hello Doug, Coach Driscoll here. You are being drafted in the first round. We would like to ask you to help us back at the main campus.”
Following seven years working at the hospital’s main campus, Doug Cushing has spent the past three years as the operations supervisor for Massachusetts General Hospital Police, Security and Outside Services in the Charlestown Navy Yard. But when most of the research labs at the Navy Yard closed in response to the COVID-19 pandemic, Cushing got the call from John Driscoll, associate director of Police, Security and Outside Services, to return to his former stomping grounds to help the Police and Security team meet the new needs of the hospital.
“Things were changing so fast,” Cushing says. “New decisions were being made almost daily that would effect the way we were staffing the lobbies. We were trying to keep things business as usual, but it was anything but.”
With visitor restrictions, mask policies and attestation procedures being put in place, the hospital lobbies were a primary line of defense against the virus.
“The lobbies were not designed for people to social distance, stop, show us their phone, get a mask and perform hand hygiene, so there was a lot of trial and error,” says Cushing. “I would often stand in the lobby and try to see what was working and what wasn’t and make changes.”
Bonnie Michelman, director of Mass General Police, Security and Outside Services, says the department is grateful to have staff like Cushing who are always willing to go the extra mile. “Doug’s agility and welcoming of a complete change of job was wonderful. His calm demeanor mixed with his intelligence and creativity made the work during the first weeks of COVID he had done so valuable. Doug is superb with people, knows security strategy and has been a gem in helping us lead some difficult changes and execute some complicated plans.”
Staff from the labor pool, different role groups within Police and Security, and even staff from a dental practice in Danvers joined together to work in the hospital lobbies. Cushing says seeing people come together from different parts of the hospital and pushing themselves to be successful in new roles was rewarding.“People really rose to the occasion. We were all working side-by-side doing things that none of us was really familiar with,” he says. “Some of the procedures went against what we are used to as hospital police. There we were squinting at phones trying to help people with the employee attestation app from six feet away. I definitely won’t forget that.”
- Oct | 1 | 2021
MGH urology medical assistant Alyssa Reilly’s hard work and dedication earned her a spot on the 2020 Team USA Paralympic rowing team, which won a silver medal in the Tokyo Games last August.
- Oct | 1 | 2021
Cindy Diggs, community and cultural engagement manager at Mass General, was named the 2021 Peace MVP by the Mass Coalition to Prevent Gun Violence, honoring her dedication to being an activist for peace and economic security in Boston neighborhoods.
- Sep | 10 | 2021
“Each morning when we’d arrive at the police barricades, people would be standing there with pictures of their loved ones, asking us to look for them,” Susan Diehl says. “Hours later, after a hard shift when we were ready to get back on the shuttle bus, they were still there—waiting for word.”
- Aug | 20 | 2021
In 2020, Carr took up running to keep herself both physically and mentally active during the COVID-19 pandemic. She completed her first double digit run—10 miles—on Dec. 31. Six days later, after a routine checkup with her doctor, she was diagnosed with breast cancer.
- Jul | 1 | 2021
In celebration of the 30th anniversary of the Americans with Disabilities Act, a group of students from Harvard Medical School—led by Dorothy Weiss Tolchin, MD, EdM, of the Massachusetts General Hospital Department of Physical Medicine and...