Find answers to frequently asked questions about MGH Back Bay.

Appointments

What information do I need to provide when scheduling my first appointment?
If you are a new patient at Massachusetts General Hospital, please begin the appointment process by calling the Mass General Registration and Referral Center at 866-211-6588 to register and obtain a unique Mass General Medical Record Number (MRN). The center is open Monday through Thursday, 8:00 am to 6:00 pm and on Friday from 8:00 am to 5:00 pm.

What if I need to cancel my appointment?

Please notify us at least 24–48 hours in advance. This makes the appointment time available to another patient who may need it.

What if I am late to my appointment?

We understand that sometimes patients are unavoidably delayed, but please understand that we may need to ask you to reschedule your appointment if you arrive more than 15 minutes late. Please plan ahead to allow additional time for parking and traffic, especially during Red Sox games.

Directions, Parking, and Handicapped Access
Where is MGH Back Bay located?

Our office is located at 388 Commonwealth Avenue in Boston. Get directions and parking information here.

Is MGH Back Bay accessible through public transportation?

Yes. Get directions here.

Is there parking at MGH Back Bay?

Parking is available in the Somerset Garage located on Newbury Street Extension for a cost. We do not have validated parking available in this garage. Limited metered on street parking is also available. Please be aware that on-street parking is not allowed from 8:00 am to 12:00 pm in the Back Bay on the second and fourth Mondays of the month. Please plan ahead to allow additional time for parking and traffic, especially during Red Sox games.

Is MGH Back Bay handicapped accessible?

Yes. When scheduling your appointment please let us know if you need handicapped access.

Partners Patient Gateway

What is Partners Patient Gateway?
Patient Gateway is a secure, online link to your primary care physician. Once you register for a Patient Gateway account, you can communicate with your doctor online as well as schedule appointments, access lab results or request a referral or a prescription refill.

Why should I use the Patient Gateway instead of sending an email?

Patient Gateway has additional security features to protect your information compared to email.

Lab Tests & Results

Can I get lab work done at MGH Back Bay?
Yes. Our lab is open from 8:00 am – 4:45 pm daily. If your doctor orders tests, you can walk into the lab any time for an appointment.

How do I get my lab results?
The quickest way to get your lab results is to sign up for our secure Patient Gateway so you can receive your results online. If you do not have a Patient Gateway account, your provider will mail you a letter within 2 weeks to report your lab results.

Urgent Care
What if I need urgent care or a same-day appointment?

We reserve a limited number of same day appointments for urgent patient health issues. Please contact us as early in the day as possible if you need to be seen the same day, and we will do our best to schedule an appointment for you with your doctor.

What do I do if I get ill after business hours?

If you have a life-threatening emergency, please call 911.

We have a physician on call after business hours and on weekends for emergencies and illnesses that are not life-threatening. The on-call physician is not available for prescription refills, scheduling appointments, lab results or other non-urgent matters. Please call 617-267-7171 to page the on-call physician.