How to Contact Us for Different Kinds of Issues

Type of Request

Email/Phone Number

Availability/Response Time

Medical Emergencies

Call 911

24 hours a day, 7 days a week, year round.

Urgent Needs


Call our office at 617-726-4900

8:00 am–4:30 pm

Urgent Needs After Hours

Call 617-726-4900 and ask to have the on call physician paged.

24 hours a day

Nursing Advice or Medical Questions

Call 617-726-4900 or visit Patient Gateway.

8:00 am–4:30 pm

Prescription Refill Requests

Call 617-726-4900 or visit Patient Gateway.

Your pharmacy should have your prescription within 2-3 days.

Schedule or Cancel Appointments

Call 617-726-4900 or visit Patient Gateway.

Phone from 8:00 am–4:30 pm, or online any time.

Lab Results

Call 617-726-4900 or visit Patient Gateway.

Available within 1-2 business days.


Call the referral center at 866-489-4046 or 617-726-4900.

Within 2 business days.

Billing Inquiries

Call Billing and Customer Service at 617-726-3884 or email

Within 2 business days.


  • Accessible: Yes
  • Public Transit: We are located near several MBTA stations, including Charles/MGH on the Red Line, Bowdoin on the Blue Line, and North Station on the Orange and Green Lines.
  • Shuttle Service: Our office is served by the Mass General Shuttle Service.
  • Parking:

    Parking is available for a fee at 165 Cambridge Street in the Charles River Plaza lot. We offer validated parking at this location.

    Mass General Parking

    Mass General offers reduced parking rates for patients and their visitors in the Fruit Street, Parkman Street and Yawkey Center parking garages. Learn more about rates at Mass General parking garages.

    Additional Parking

    There are several additional parking garages near MGH Beacon Hill Primary Care. Some of these garages are not owned or operated by Mass General and do not offer free or discounted parking. Learn more about additional parking options.

    Metered parking is available on Beacon, Charles and Cambridge Streets.