MGH Everett Family Care Treatments & Services

Adult and Pediatric Primary Care/Internal Medicine

The adult and pediatric primary care and internal medicine physicians at MGH Everett Family Care work with patients and their families to coordinate all their health care needs, from routine physical exams to the diagnosis and treatment of complex medical problems and referrals to specialists. Our primary care physicians also provide information about preventive medicine and wellness programs available at MGH Everett Family Care.

---

Mass General Brigham Patient Gateway

Mass General Brigham Patient Gateway is a fast, free, convenient and secure way to contact your doctor's office. Access Patient Gateway 24/7 to:

• Communicate with your doctor's office
• Request appointments and referrals
• Schedule physicals and follow up appointments
• Check lab and imaging results
• Request medications and refills
• Receive online consults from your health care team for select common medical problems
• Pay your doctor's bills
• Set appointment reminders

Access Mass General Brigham Patient Gateway

---

On-call Physician Coverage

We provide on-call physician coverage for all of our existing patients, 24 hours a day, seven days a week. Please call 617-394-7500 to reach the on-call physician after hours. Patients with medical emergencies should call 911.

---

Urgent Care Appointments

We make every effort to see our patients when they have an unexpected illness or injury. We reserve a limited number of appointments each day for our existing patients who need to be seen on the same day. Current patients may call 617-394-7500 to request an appointment. Your call will be evaluated by a nurse to determine the best course of appropriate care. Please do not use Mass General Brigham Patient Gateway for an urgent care, same day request.

---

Nutrition Services

We provide a range of programs that address the special nutrition needs associated with conditions like diabetes, cardiovascular diseases (including hypertension and high cholesterol), and gastrointestinal disorders. We also provide counseling and education for adult and pediatric weight management.

---

Smoking Cessation Services

MGH Community Health Associates’ Living Tobacco-Free program helps people quit cigarettes and other forms of tobacco. Trained coaches work one-on-one with people who are thinking about quitting tobacco to help them create an individualized plan for quitting. Coaches coordinate with a person’s medical providers and will make referrals to other helpful resources. Living Tobacco-Free services are free to everyone, without any co-pay. Contact us to schedule an appointment at 617-394-7500.

---

Substance Abuse Recovery Services

Our substance abuse recovery coach provides peer support for those that deal with addiction. Patients are supported while they are in treatment and provided with family support and resources. This helps to bridge the gap between a patient and the medical team.

---

Laboratory and Test Results

We offer an on-site laboratory and perform electrocardiograms (EKGs) for our patients. Our lab hours are Monday-Thursday, 8:30 am-7:00 pm and Friday, 8:30 am-4:30 pm. When a physician orders tests, our patients can walk in without an appointment during the hours listed. Results are typically available within 48 hours through Mass General Brigham Patient Gateway or by mail within two weeks.

---

Prescription Refills

To refill prescriptions during regular office hours, call our Prescription Line at 617-394-7570 or submit your request through Mass General Brigham Patient Gateway. Please be sure to leave a clear message with your name, date of birth, the name of your provider, name of medication, the dosage and the telephone number of the pharmacy you would like to use. Please be sure to leave a call back number should we need to contact you. Most prescription renewals will be filled within two business days. Please note that requests received after noon on Friday will not be filled until the next business day. Please plan ahead so prescriptions will be ready when they are needed.

---

Referrals

Your MGH Everett Family Care physician is responsible for arranging all of your medical care, including referrals to specialists. Because most insurance companies require prior approval to see a specialist or to go to an emergency room for a non-life-threatening emergency, please be sure to call our referral line at 617-394-7560 with the following information:

• Your name and call back telephone number.
• Your MGH medical record number or date of birth
• The name of the specialist you will be seeing
• The date and time of your appointment
• The reason for your visit
• Your insurance company name and policy number.

Routine referrals may take up to 14 days to process.

---

Medical Record Requests

To receive a copy of your medical records, please complete the medical release form and drop it off at our office, or fax it directly to MGH Release of Information at 617-726-3661. It can also be mailed to:

MGH Release of Information
121 Inner Belt Road, Room 240
Somerville, MA 02143-4453

---

Patient Form and Letter Requests

If you need a form or letter completed for work, school or other reasons, please allow five business days for your request to be processed. MGH Everett Family Care does not complete forms on weekends. If there is a specific form you need completed, you will need to bring it in person into the MGH Everett Family Care office.

---

Additional Services

Patients of MGH Everett Family Care who require additional services such as X-rays, after hours urgent care and some specialty care may be referred just one mile away to the MGH Chelsea HealthCare Center at 151 Everett Ave. Your MGH Everett Family Care physician will help to coordinate these services and continue to oversee your care.