Our Approach to Quality & Safety at Mass General

Our approach to patient care reflects our commitment to safety, effectiveness, patient centeredness, timeliness, efficiency and equity—and our approach is always evolving based on the latest research findings.

Link opens to information about the Center for Quality and Safety

High-Quality Patient Care

Learn how our people, facilities, technology and services help us provide the highest quality care.

Link opens to the report

Annual Report on Equity in Health Care Quality

This report monitors several key components of care quality by race, ethnicity, and language.

Patient Safety Stars

Each year, Mass General honors Patient Safety Stars as part of our Patient Safety Week celebrations.

Patient Experience Programs

Learn about Mass General’s icare and What Matters to You programs, both part of our efforts to deliver the best experience to our patients.