Our Approach to Quality & Safety at Mass General

Our approach to patient care reflects our commitment to safety, effectiveness, patient centeredness, timeliness, efficiency and equity—and our approach is always evolving based on the latest research findings.

High-Quality Patient Care

Learn how our people, facilities, technology and services help us provide the highest quality care.

Equity in Health Care

Hear Peter L. Slavin, MD, president of Mass General, discuss the importance of providing the highest quality health care to all.

Patient Safety Stars

Each year, Mass General honors Patient Safety Stars as part of four Patient Safety Week celebrations.

Patient Experience Programs

Learn about Mass General’s icare and What Matters to You programs, both part of our efforts to deliver the best experience to our patients.

Peter Slavin and Timothy Ferris
Peter Slavin and Timothy Ferris

Our primary focus is to give the highest quality of care to each patient delivered in a culturally sensitive, compassionate and respectful manner.

Peter Slavin, MD, president, Mass General and Timothy Ferris MD, CEO, MGPO