Patient Experience

As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and "What Matters to You" programs to the Mass General community.

Learn more

What Are We Measuring?

As part of a survey about the experience at Massachusetts General Hospital, patients are asked the following three questions about their discharge:

  • Did hospital staff consider your health care options and wishes when deciding what kind of care you would need after leaving the hospital? 
  • Did you and/or your caregivers understand what you would have to do to take care of yourself after leaving the hospital?
  • Did you know what medications you would be taking and why you would be taking them after leaving the hospital?

This information helps us better understand patients’ perceptions and identify opportunities to improve the coordination and continuity of care transitions.

How We Are Performing?

Care Transitions

Higher scores are better

The composite score indicates the percentage of patients who answered ‘always’ to the questions above.

Data source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Adult Patient Experience Survey
Comparison Group Source: CMS HCAHPS survey