Communication with Doctors
Patient Experience
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and What Matters to You programs to the Mass General community.
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As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and "What Matters to You" programs to the Mass General community.
As part of a survey about their experience at Massachusetts General Hospital, hospital patients are asked the following three questions about their interactions with physicians:
The answers to these questions help us identify areas in which the doctors’ communication skills are strong, as well as areas in need of improvement.
Higher scores are better
The composite score indicates the percentage of patients who answered "always" to the questions above.
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and What Matters to You programs to the Mass General community.