Transgender Health Program Frequently Asked Questions
What is the best way to contact the program during regular business hours?You can reach the Transgender Health Program at 617-643-7210 during regular business hours. We will do our best to schedule an appointment that is convenient for you. Any calls or appointment requests received after office hours, in the evenings, on weekends or holidays will be confirmed the next business day.
If you have a question for the nursing staff, you will need to describe the urgency level and nature of your concern to help them promptly assist you. You may call us or use Mass General Brigham Patient Gateway. Please allow 2-3 business days for a response to messages sent through Mass General Brigham Patient Gateway.
I have an urgent medical issue, but the office is not open. What should I do during off-hours (weekends, before 8:00 am, after 5:00 pm)?You will be able to reach a Transgender Health Program provider by page during weekday off-hours (5:00 pm-8:00 am) and weekends. Please call the MGH main number, 617-726-2000, and have the Transgender Health Program on-call provider paged.
What should I do if I will be late for my appointment?Please call our office at 617-346-3856 if you are going to be late for your appointment, so we can keep your provider informed and adjust any scheduling if necessary.
How do I request a prescription refill?If you are signed up for Mass General Brigham Patient Gateway, you can submit your request to the online Medication Desk. Requests may take 2-3 business days to process.
If you do not have access to Mass General Brigham Patient Gateway, call 617-643-3856 and provide our staff with the necessary information for our nurses to assist you. Requests may take 2-3 business days to process.
I am interested in utilizing Patient Gateway, your online secure patient portal. How do I get signed up?Please visit Mass General Brigham Patient Gateway and follow the step by step instructions to get set up. You can also set up an account during an office visit.
Can I get an insurance referral from my provider?Yes. Please call the Massachusetts General Hospital Referral Center at 866-489-4046 to process the referral. If you are registered for Mass General Brigham Patient Gateway, you can sign in and submit your insurance referral request through the online Referral Desk.
How do I update my address or insurance information?Please call Mass General Registration at 866-211-6588 to update your insurance information. They can also update your address or telephone number.
When you come into the office for a visit, you may also mention to any of the secretaries that you need to update your address or telephone number, and they can assist you.
How do I request a copy of my medical records?Please fill out a medical release form, which can be obtained either from our office or via this website. Records can be mailed or faxed.
There is a $10 charge if the records are being sent to you (payable by cash or check). If the records are being sent to another health care provider, there is no charge.
Please note that we can only send records of your visits to the Transgender Health Program. If you are looking for records from another Mass General office please, call that office