A new report from investigators at Boston Medical Center, Brigham and Women's Hospital, the New England Research Institutes and Massachusetts General Hospital describes international clinical trial.
The Massachusetts General Hospital Division of Vascular & Endovascular Surgery recognizes its front desk receptionist, Margaret (Peggy) Leary who works tirelessly every day to ensure that outpatient clinics run efficiently and that patients receive compassionate, high-quality care.
A member of the organizational and administrative support team, Peggy is a significant part of its success in maintaining 10 efficient and patient-centric surgical practices throughout the year. She was personally recognized with a Partners in Excellence Award, as well as in several team-service excellence awards for the division. A member of the team for eight years, Peggy previously served in research administration. She is as devoted to her vascular ”family” as she is to her husband, Chris, her two children and two grandsons.
What is your role? What do you do on a daily basis?
My role as receptionist is to welcome patients and family members to the vascular surgery clinic. I “arrive” patients for their appointment by verifying and updating their demographic and insurance information, as well as collect co-payments and distribute the necessary clinic paperwork for the office visit.
What is your favorite part about the job?
My favorite part of the job is working with patients and the medical staff. We see a high volume of patients weekly in the vascular surgery clinic and arriving at a surgical office can be stressful for patients and their families. My goal is to make sure they are received in a warm and friendly manner. We work hard to reduce stress by advising patients on wait times and attending to their needs while they wait.
What has been the most surprising part of this job?
It’s the complexity of the clinic work flow. Like a well-oiled machine, staff members move seamlessly to serve patients’ needs. Frequent communication among staff keeps the machine moving in precision. It’s satisfying to be a cog in the wheel.
What drives and motivates you to do what you do every day?
I’m driven by the remarkable work our surgeons do day in and out. Their tireless dedication and commitment to excellence is inspirational. Nothing can beat seeing patients return year after year in good health.
What do you do in your spare time?
I walk, walk, walk and occasionally jog. Long walks are my meditation. I like to read, travel and spend time with my family, especially my two grandsons.
Learn more about Vascular and Endovascular Surgery at Mass General.
- Press Release
- Dec | 4 | 2017
Study Finds More Than 1 in 6 Patients With Peripheral Arterial Disease Who Undergo Revascularization Readmitted Within 30 Days
A study of nearly 62,000 hospitalizations nationwide has found that more than one in six patients with peripheral arterial disease who undergo revascularization procedures to restore blood flow to blocked leg arteries and other arteries outside of the heart are readmitted to the hospital within 30 days
- Staff Story
- Oct | 18 | 2017
The Mass General Division of Vascular & Endovascular Surgery showcases three medical assistants who ensure clinics run efficiently and patients receive compassionate, high-quality care.
- Aug | 23 | 2017
The Joint Commission recently certified Mass General as an Advanced Comprehensive Stroke Center, recognizing the specific capabilities of hospitals that can treat the most complex stroke cases.
- Jul | 4 | 2017
Sherry Scovell, MD, vascular surgeon at Mass General explains why it is important to start wearing compression socks when you are young.