When Ann Foti learned that she could become a living donor for her husband, Gino, she was determined to donate her kidney to him; however, because of complications with Gino’s condition and the onset of the COVID-19 pandemic, their journey toward transplantation surgery was far from simple.
The Massachusetts General Hospital Division of Vascular & Endovascular Surgery recognizes its front desk receptionist, Margaret (Peggy) Leary who works tirelessly every day to ensure that outpatient clinics run efficiently and that patients receive compassionate, high-quality care.
A member of the organizational and administrative support team, Peggy is a significant part of its success in maintaining 10 efficient and patient-centric surgical practices throughout the year. She was personally recognized with a Partners in Excellence Award, as well as in several team-service excellence awards for the division. A member of the team for eight years, Peggy previously served in research administration. She is as devoted to her vascular ”family” as she is to her husband, Chris, her two children and two grandsons.
What is your role? What do you do on a daily basis?
My role as receptionist is to welcome patients and family members to the vascular surgery clinic. I “arrive” patients for their appointment by verifying and updating their demographic and insurance information, as well as collect co-payments and distribute the necessary clinic paperwork for the office visit.
What is your favorite part about the job?
My favorite part of the job is working with patients and the medical staff. We see a high volume of patients weekly in the vascular surgery clinic and arriving at a surgical office can be stressful for patients and their families. My goal is to make sure they are received in a warm and friendly manner. We work hard to reduce stress by advising patients on wait times and attending to their needs while they wait.
What has been the most surprising part of this job?
It’s the complexity of the clinic work flow. Like a well-oiled machine, staff members move seamlessly to serve patients’ needs. Frequent communication among staff keeps the machine moving in precision. It’s satisfying to be a cog in the wheel.
What drives and motivates you to do what you do every day?
I’m driven by the remarkable work our surgeons do day in and out. Their tireless dedication and commitment to excellence is inspirational. Nothing can beat seeing patients return year after year in good health.
What do you do in your spare time?
I walk, walk, walk and occasionally jog. Long walks are my meditation. I like to read, travel and spend time with my family, especially my two grandsons.
Learn more about Vascular and Endovascular Surgery at Mass General.
- Press Release
- Jul | 16 | 2020
Blood type is not associated with a severe worsening of symptoms in people who have tested positive for COVID-19, researchers from Massachusetts General Hospital (MGH) have reported, dispelling previous reports that suggested a correlation between certain blood type and COVID-19
- Patient Education
- May | 5 | 2020
In this Q&A, Aneesh Singhal, MD, vice chair of the Department of Neurology, describes the risk of clotting disorders among COVID-19 patients, the treatment options available, how patients can prevent stroke and what to do if they experience symptoms.
- Patient Education
- Mar | 2 | 2020
During the COVID-19 pandemic, the Mass General Fireman Vascular Center is providing general and surgical care for our patients. We have taken unprecedented steps to ensure all office visits, procedures and surgeries are welcoming and safe. We have also expanded our virtual visit offerings.
- Press Release
- May | 16 | 2019
New high-sensitivity cardiac troponin tests can help physicians diagnose a heart attack in as little as an hour.
- Jan | 25 | 2019
45 doctors from Massachusetts General Hospital's Department of Surgery were included in Boston magazine's 2019 Top Doctors list.