Patient EducationOct | 22 | 2020
The federal 21st Century Cures Act requires that patient electronic health information be made available to patients without delay (with few exceptions), at no cost. This law is designed to give patients and their healthcare providers secure access to health information.
Patients play an important role when they serve as part of their own care team. Individual patients are the only ones who have first-hand experience with their health, and when given access to their own health data, help ensure accurate data and can close information gaps that may exist between different providers.
Patients have always had the right to request their health records, including results and notes. While most patients at Mass General have had immediate access to their outpatient clinic notes through Patient Gateway since December 2019, more information will be viewable beginning on October 20, 2020. Patients will now have immediate access to:
This means that you may see your results before your provider has had a chance to review them. Please be aware that your provider will need time to review your results in order to discuss them with you.
Providers can choose to block an individual note ONLY if it meets the following federal criteria:
You can view your health information online using Patient Gateway (only the web version, not the app.)
A button in Patient Gateway allows you to send a message to your provider about your results. Since your provider will need time to review your results before discussing them with you, it is better for you to send them a message via Patient Gateway, rather than call them with questions.