Type of communication What you can do What your care team can do Important things to know
Mass General Patient Gateway®
A secure portal (email) for you to contact your doctor
  • Send messages to your doctor and care team
  • Check test results
  • Schedule appointments
  • Send messages or appointment reminders
  • Send test results
  • Patient Gateway® is the best way to contact your doctor.
  • To create a Patient Gateway® account, click here.
  • Use Patient Gateway® on the internet or download the app on your mobile device.
Phone
  • Schedule or cancel appointments
  • Check future appointments
  • Ask questions
  • Talk about a concern
  • Call you with appointment reminders or test results.
  • Ask questions about your health or care.
  • If you use voicemail, remember to check it to see if you have a message. Delete old messages that you do not need.
  • Right now, your doctors do not usually text patients.
Email
  • Ask short questions. For example, checking the time of your next appointment.
  • Use email as a back-up way to reach you if you do not answer phone calls.
  • Email is not the best way to contact your doctor.
  • Email messages are not secure. This means they can get lost or sent to other people.
  • If you go away for a long time, set a "Vacation reminder" or "Out of Office" message. This lets people know you are away. Remove the reminder when you come back.
Mail
  • Mail important paperwork to your care team.
  • Mail important paperwork or appointment reminders to you.
  • Make sure your doctor has your correct address.
  • If you move or change addresses, call the Registration and Referral Center at Massachusetts General Hospital at 866-211-6588.
Rev. 3/2018
Reviewed by the MGHfC Family Advisory Council.