How to contact and keep in touch with your doctor

Learn the different ways you can contact your doctor and your care team: Mass General Patient Gateway, phone, email, and regular mail.

Mass General Patient Gateway®

Mass General Patient Gateway, also called Partners Patient Gateway, is a secure portal (email) for you to contact your doctor.

Log into Patient Gateway

What you can do

• Send messages to your doctor and care team
• Check test results
• Schedule appointments

What your care team can do

• Send messages or appointment reminders
• Send test results

Important things to know

• Patient Gateway® is the best way to contact your doctor.
• Create a Patient Gateway® account at https://mychart.partners.org/mychart-prd/Authentication/Login?.
• Use Patient Gateway® on the internet or download the app on your mobile device.
  
  

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Phone

What you can do

• Schedule or cancel appointments
• Check future appointments
• Ask questions
• Talk about a concern

What your care team can do

• Call you with appointment reminders or test results.
• Ask questions about your health or care

Important things to know

• If you use voicemail, remember to check it to see if you have a message. Delete old messages that you do not need.
• Right now, your doctors do not usually text patients.
  
  

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Email

What you can do

• Ask short questions. For example, checking the time of your next appointment.

What your care team can do

• Use email as a back-up way to reach you if you do not answer phone calls.

Important things to know

• Email is not the best way to contact your doctor.
• Email messages are not secure. This means they can get lost or sent to other people.
• If you go away for a long time, set a "Vacation reminder" or "Out of Office" message. This lets people know you are away. Remove the reminder when you come back.
  
  

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Mail

What you can do

• Mail important paperwork to your care team.

What your care team can do

• Mail important paperwork or appointment reminders to you.

Important things to know

• Make sure your doctor has your correct address.
• If you move or change addresses, call the Registration and Referral Center at Massachusetts General Hospital at 866-211-6588.

Rev. 3/2018

Reviewed by the MGHfC Family Advisory Council.