Getting Started with e-Visits:  A Patient's Guide

NO PHONE CALL OR VIDEO VISIT NEEDED!
The e-Visit requires that you fill out a questionnaire and send photos instead.

Please note: eVisits are for patients who have received a link from their doctor. If you are trying to establish care, please call 617-726-2914 to book an appointment.

View a PDF version of this guide

Your doctor’s office has contacted you about an e-visit. What is that?

  • Your doctor may recommend this for periodic check-in. It is a good option if your skin condition has been stable but your doctor needs to continue safety monitoring
  • Allows check-in to happen asynchronously (you send your part, then later on doctor replies) rather than a video or phone call
  • If you are not offered an eVisit, it is because we do not have a questionnaire for your condition yet. Stay tuned – we’re always updating
  • e-Visit cannot replace all your office visits

What is required for an e-visit?

  • The one-time registration link will be from:
    "Siegal Botti, Eirian L." <ESIEGAL-BOTTI@mgh.harvard.edu>
    Subject: Welcome to eVisits!
  • Sign up as soon as you get eVisit registration email
    • Be sure to check your spam folder
  • On the day of your e-visit, you will get email reminder to log in 
    • Fill out the questionnaire
    • Load photo of your affected skin areas
    • (If needed) Have labs collected at an MGH-affiliated lab

e-Visits are for patients who have received a link from their doctor. If you are trying to establish care, please call 617-726-2914 to book an appointment.

Example of Request Form for a e-visit.  Enter your birthdate and confirm your identity

Now, sit back and wait for your e-Visit date

 After you register, you will be able to see dates for any upcoming appointments.

It's an e-Visit Day!

  • You will get an email reminder that it’s your eVisit day   
    From: "Office of Dr. [your doctor's name]"
    mail@partnersevisits.org 
    Subject eVisits Reminder: Get Labs
  • Please log in and fill out the questionnaire and load photos on your eVisit day, so we don’t delay your care!

Sample of questionnaire for an e-visit

Tips for completing the questionnaire

  • If you are experiencing a side effect – include as much detail as possible for your doctor
  • There is a space at the bottom of the questionnaire that you can add free-text information that you think will be helpful for your doctor
  • You can reach us at:
    • Weekdays, business hours: 617-726-2914
    • Evenings, weekends: 617-726-2000 (main hospital line and ask for dermatologist on-call to be paged)

Tips for taking photos—at least 3 photos!

  • Stand in a well-lit room (natural lighting is preferable).
  • Ask a friend or family member to take the photos
  • Include images from a distance to show how your skin condition is distributed
  • Include close-ups to show texture/quality of your skin condition
  • If you are submitting a picture of a mole or growth, put a ruler (mm side) next to the lesion and photograph
  • Double-check that photos are not blurry (otherwise, re-take)

Photoguide Images of how to take a photo for an e-visit

Get labs collected at a MGH-affiliated lab

• https://www.massgeneral.org/pathology/services/blood-draw-site-locations.

If you have any questions, we are here

  • If possible, please message via Patient Gateway. Click on Enroll Now if you don’t have a login already
  • Weekdays business hours: 617-726-2914 
  • Weekends: 617-726-2000 (main hospital line and ask for dermatologist on-call to be paged)