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Safe Care Commitment

Our dedicated physicians, providers, nurses and staff are committed to providing the best possible emergency care—safely and effectively. We have taken unprecedented steps to ensure that visits to the Mass General Emergency Department are welcoming and safe. Your health is our top priority.

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Welcome to the Mass General Emergency Department

Please watch this welcome video made by Emergency Department leadership to learn more about how our department functions. We hope that this video provides you with helpful information about what to expect while in the Emergency Department.

Your Care Team

Learn about the people who will care for you during your Emergency Department stay.

Your Visit

A review of the Emergency Department care process, from check-in to check-out.

Services and Resources

Learn more about the services and resources available to patients and families.

For Your Comfort

Ways to make your Emergency Department stay more comfortable.

Preparing to Leave

Things to remember when leaving the Mass General Emergency Department.

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Mass General Brigham Urgent Care

Visit Mass General Brigham Urgent Care the next time you are ill. There are over 10 locations in Massachusetts to choose from.

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Patient Gateway

Secure online access to your health information whenever you need it. Check appointments, communicate with your provider and pay bills online 24/7.

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#1 Hospital on the East Coast

Mass General is the #1 hospital on the East Coast, having been named #2 in America by U.S. News and World Report.

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