Guided by the needs of our Limited English Proficient (LEP) and Deaf and Hard of Hearing (DHH) patients and families; and by our National Professional Standards and Code of Ethics, we aim to foster patient-centered care by delivering the highest quality, compassionate interpreting services with flexibility, in a timely and professional manner.
Our Commitment to Care
We are certified professionals who are part of the medical team; and who bridge the linguistic and cultural divide between providers, patients and their families to ensure that the safest and highest quality healthcare possible is delivered to the Limited English Proficient (LEP) and the Deaf and Hard of Hearing (DHH) communities we serve.
Our work is motivated by a genuine sense of empathy, a passion for justice and a deep respect for our patients, their families and our MGH colleagues.
Our environment is built on mutual respect and trust where we nurture one another to strive for excellence as professional medical interpreters.
- Trained and nationally certified professionals who help providers communicate with patients and families who are Limited English Proficient or Deaf and Hard of Hearing.
- Follow the Professional Standards of Practice for Interpreters in Health Care and the Code of Ethics set forth by the National Council on Interpreting Health Care and the International Medical Interpreters Association.
- Abide by the confidentiality policies and regulations set up by the hospital.
- Abide by Massachusetts General Hospital and Interpreter Services department policies.