Mass General Staff

If you need a Medical Interpreter click on Requesting an Interpreter

Patients and family members

Call us at 617-726-6966/VP 857-366-4210 whenever you need to:

  • Make, confirm or cancel an appointment
  • Request a medical Interpreter
  • Talk to your provider
  • Find out information about a family member admitted to Mass General
  • Request CART services

The Interpreter Services Department office is staffed:

Monday-Friday 7am to 8 pm
Saturday-Sunday 8am to 6:30pm

Other resources for patients and families who are deaf and hard of hearing

There are two public videophones (VPs). One is in the White Lobby; the other is in the Blum Center.  There is a public TTY in the White corridor as well.

If admitted, you can request a portable videophone or a TTY to be delivered to the bedside.

Need to find a new doctor?

Click Find a Doctor, or call 617-726-2000.  If you need help calling, contact the Interpreter Services Department at 617-726-6966/VP 857-366-4210.

Coming from another country?

If you live outside the United States and are considering coming to Mass General for treatment, please contact the International Patient Center.


Click here for directions to Mass General


There is parking available to patients and visitors in three garages with entrances on Fruit Street, Parkman Street and below the Yawkey building. You can validate your parking ticket at the parking garage to get a reduced rate.

Hospital shuttle

There is a free bus service to and from the main campus and the various MGH health centers. Click here for Shuttle Services information and schedules.