The Volunteer Department hosted its annual Pin Night Ceremony Dec. 7 at the Paul S. Russell, MD Museum of Medical History and Innovation to recognize and thank volunteers who have contributed a generous amount of time to the hospital. The Service Pins are awarded annually in honor of the hard work, commitment and hours of service given to the hospital.

“The MGH Volunteer Department supports and celebrates each of our more than 1,200 volunteers,” says Jackie Nolan, director of  Volunteer and Information Ambassador Services. “Of those, more than 800 volunteers dedicate their time weekly. This is also an occasion to honor volunteers that have reached significant milestones in their service.”


In addition to the pinning ceremony, Milton Calderon, volunteer coordinator, and Michael Stone, manager of Information Desks, shared “Massachusetts General Hospital Beacon: Innovating in Patient Discharge and Escort Programs,” which was initially presented at the annual conference of the Association of Healthcare Volunteer Directors in Atlanta, Georgia last October.

From the presentation, volunteers learned how new technology is used to significantly improve efficiency and provide better service for dispatching patient escorts to units within the hospital.

“Our volunteers are phenomenal and we are very grateful for their generosity, kindness and commitment,” says Nolan.

For more information regarding the services offered by volunteers, contact the Volunteer Department at 617-726-8450 or visit

Read more articles from the 01/27/17 Hotline issue.