Alex Butler, RN, has worked in the operating rooms of the MGH for more than 10 years – first as a technician and now as a nurse. When he was younger, though, he dreamed of becoming a writer. And while his career ultimately led him to nursing, he never let go of his passion for writing.
Inga T. Lennes, MD, senior vice president of Practice Improvement and Patient Experience, was the master of ceremonies for this festive celebration, and was joined by Peter L. Slavin, MD, Mass General president; Debra Burke, RN, DNP, chief nurse and senior vice president for Patient Care; and Mary O. Cramer, executive director of Organizational Effectiveness and chief experience officer.
“The annual Patient Experience Awards ceremony has become a very special and highly anticipated day for our organization because it recognizes the hard work and dedication of the people who provide care—day in, and day out—at Mass General,” said Slavin. “A superior patient experience has always been a core part of the care we provide. The stories underlying your nominations are truly remarkable and your unwavering commitment during these beyond challenging times is beyond commendable.”
This year 43 award recipients were celebrated, comprised of 19 individuals, 18 teams and six honorable mentions. Recipients were nominated by a colleague or their manager.
“It is great to recognize all the recipients especially during a year that has been challenging and surreal,” said Burke. “These awards recognize those individuals and teams that go above and beyond to support the Mass General Mission, Credo and Boundaries statement. You are committed to making the experience better by being compassionate, empathetic, responsive, and you inspire and motivate your colleagues each and every day in providing excellent care.”
Cramer thanked members of the hospital’s General Patient Family Advisory Council (PFAC) for volunteering to serve as judges for the third consecutive year. “This year there were 60-plus worthy nominations submitted for consideration,” she said. “Choosing winners was a tall order as the submissions were all phenomenal.”
- Jan | 21 | 2022
The past two years have brought with them heightened feelings of confusion, uncertainty and loneliness for many people.
- Jan | 20 | 2022
“MGH rocks.” “I ‘heart’ nurses.” “I love you.” These are just some of the messages the MassGeneral Hospital for Children Pediatric Intensive Care Unit (PICU) staff have received in cards from their families since the start of the COVID-19 pandemic.
- Dec | 22 | 2021
In March 2020, the Horvath family’s world was flipped upside down. Only 10 days after the first statewide COVID-19 emergency closures were instated, then-8-year-old Colby was diagnosed with B lymphoblastic lymphoma.
- Dec | 17 | 2021
As a postdoctoral research fellow at the Athinoula A. Martinos Center for Biomedical Imaging at the MGH, Mike Datko, PhD, spends much of his time listening to the sounds that MRIs produce.
- Dec | 17 | 2021
While the holiday season is often called “the most wonderful time of the year,” it can also be one of the most wasteful.