Although our volunteers come from all age groups, backgrounds and experiences, and they share a common goal of making a world of difference at Massachusetts General Hospital. Each year, some 1,200 volunteers provide Mass General with an astounding 90,000 total hours of service. We hope you’ll join the team!

Mass General volunteers are involved in a variety of activities throughout the hospital and at all levels of the organization:

  • Helping patients and families navigate the Mass General campus
  • Assisting with patient discharges and escorts within the hospital
  • Providing families with updates on loved ones in the Gray Family Waiting Area
  • Cheering patients with pet therapy visits
  • Serving lunches to patients in some treatment areas (Chemotherapy, Emergency Department)
  • Bringing books, magazines and a friendly visit to patients
  • Providing administrative support for the Volunteer Office
  • ...And much, much more!

Sample list of volunteer opportunities

Patient Escort
Each year, the Volunteer Department receives more than 50,000 requests to provide discharge and escort services for patients within the hospital. Volunteer patient escorts work as part of a team with Information Associates, Wayfinders and Greeters to provide a higher level of service to patients and families as they move throughout Mass General.

PROMs Program Volunteer
Patient Reported Outcome Measures (PROMs) is a Partners-wide population health management initiative to support patient care decisions and improve outcomes by live-streaming patient feedback into the chart for provider review and discussion. PROMs volunteers work closely with patients and clinic staff to help collect PROMs survey responses via iPad in waiting rooms during peak clinic hours. Volunteers may also assist patients in signing up for Patient Gateway to facilitate follow-up PROMs survey completion to monitor care progress. By doing so, PROMs volunteers play a critical role in patient care and program improvement at Mass General. Visit the Partners site to learn more about PROMs.

Cancer Clinic Volunteer
Mass General operates one of the premier Cancer Centers in the world. Our volunteers are an enormous help to patients who are visiting the Center’s outpatient clinics—undergoing chemotherapy or radiation treatment and/or meeting with an oncologist or nurse practitioner. Patients may undergo frequent treatment and often are not feeling well. A volunteer with the offer of snack, blanket or a ready ear can make a big difference in their day.

Museum Docent
Located on the hospital’s Main Campus, the Paul S. Russell, MD, Museum of Medical History and Innovation tells the rich story of Mass General through interactive media displays, artifacts and photographs. Volunteer docents help visitors learn about the Mass General’s important contributions to the medical field and to see how these discoveries and advancements have shaped the present – and how the hospital can continue to shape the future of medicine. 

Volunteer Office
Our Volunteer Office is a very busy and bustling place with volunteers calling and coming and going. Volunteers help in our office to provide a friendly, welcoming and professional environment to current and prospective volunteers. They assist the staff with office duties and projects. Some of the office duties include data entry, filing, copying, collating, labeling, assisting with mailings and answering the office telephone.

Book Cart
The Book Cart program offer reading materials, conversations, and good cheer to the patients. Volunteers take the Book Cart to selected patients’ rooms and offer reading materials and a friendly visit. They also restock the cart with books, magazines, and puzzles and keep a log of the floors  visited and the number of items distributed.

Gray Family Waiting Area
Gray Family Waiting Area is a room where volunteers can use their calm and compassionate skills to provide comfort to families of patients undergoing surgery. Volunteers are part of a caring team that engages with family members at their most vulnerable time to provide them with information as they eagerly wait for their loved ones while they are in surgery. They help to manage families’ expectations, greet and register families when they arrive, maintain and update patients' family information, monitor patients’ surgical progress, movements and room assignments through an online system. They also connect families with the surgeons to receive information about the status of their loved ones.

Pet Therapy
The Pet Therapy Program provides patients with the opportunity to receive a visit from a furry, friendly and specially trained dog and a handler who is also a trained volunteer. This is what one of our patients had to say about the program "I thought I would not smile today — then I saw Sam [a volunteer dog]." Since the beginning of the program, over 45,000 patients and staff have received visits from our pet friends.

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