You can email us at info@massgeneralimaging.org if you can't find the answer to your question on this page. 

Please note email is not a secure form of communication. If you would like to protect the information you send to us by email, please use the words Send Secure in the subject line. We will always respond with the words Send Secure in the subject line. 

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Where can I find the MRI screening form?

We no longer ask patients to fill out a patient procedure screening form before an MRI exam. Instead, you will receive a phone call from our MRI staff three days before your appointment.

The call should only take a few minutes of your time. Our staff will ask you questions to help us prepare for your exam, including if you have ever had an allergic reaction to contrast used for imaging exams and if you have any metal or electronic implant anywhere in your body. 

For your safety, we will also confirm your responses when you arrive for your appointment.

How do I get a copy of my images?

Our Image Service Center can provide images and reports for imaging exams at Mass General. You can submit a request online or in person at our office in Boston. All requests need two signed release forms: Authorization for Release of Medical Images and Authorization for Release of Protected or Privileged Health Information

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Can you send my images to my doctor?

Images and reports for imaging exams at Mass General are read by radiologists and sent electronically to the doctor who ordered the exam. They are available to all doctors in the Partners HealthCare system. 

If you would like to request your images for a doctor who is not part of the Partners HealthCare system, our Image Service Center can send digital images by CD or DVD. All requests need two signed release forms: Authorization for Release of Medical Images and Authorization for Release of Protected or Privileged Health Information. Check out our tips for filling out release forms.

How can I request an interventional radiology appointment? 

For questions about scheduling interventional radiology appointments, please call our central phone number at 617-643-4723. For interventional radiology services related to muscle and joint pain, please call us at 617-726-6773. All interventional radiology appointments require a referral from a doctor.

How do I reschedule or cancel my imaging appointment? 

To reschedule or cancel your imaging appointment, please call our central scheduling line at 617-724-XRAY (9729).

How do I prepare for my imaging appointment? 

Our website has information on how to prepare for imaging exams. We recommend you log into Patient Gateway for more details on your specific appointment.

What do I do if I lost something at my appointment?

Please call the imaging location you visited to ask about lost items. You can also call Mass General Police and Security at 617-726-2121 to ask about items lost within the last 30 days.

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How can I share feedback about my imaging experience?

Mass General Imaging is committed to excellence at every step of our patients’ care. If you would like to discuss an issue regarding your exam, please contact the Mass General Office of Patient Advocacy by calling 617-726-3370 or by emailing MGHPatientAdvocacy@partners.org. You can also email info@massgeneralimaging.org to connect with someone on our imaging team. 

What are your holiday/snow hours?

Mass General Hospital is always open 24 hours a day throughout the week. If you have an imaging appointment at an off-campus imaging site during inclement weather, we recommend calling the location to ensure the hours have not changed. 

How do I access my imaging results?

Most imaging results are in Patient Gateway in about a week. Check your account or sign up now.