Secure Communications
If you would like to use a secure form of communication to ask us a question, you can call our Central Scheduling Office at 617-724-9729 or our administrative offices at 617-726-1667.
You can email us at info@massgeneralimaging.org if you can't find the answer to your question on this page.
Please keep in mind that email is not a secure form of communication. If you would like to use a secure form of communication, please call us with your questions.
Questions about Appointments
Where can I find the MRI screening form?
We no longer ask patients to fill out a patient procedure screening form before an MRI exam. Instead, you will receive a phone call from our MRI staff three days before your appointment.
The call should only take a few minutes of your time. Our staff will ask you questions to help us prepare for your exam, including if you have ever had an allergic reaction to contrast used for imaging exams and if you have any metal or electronic implant anywhere in your body.
For your safety, we will also confirm your responses when you arrive for your appointment.
How do I prepare for my imaging appointment?
Our website has information on how to prepare for imaging exams. You can link to the type of exam on our Programs & Services page. We also recommend you log into Patient Gateway for more details on your specific appointment.
How do I reschedule or cancel my imaging appointment?
To reschedule or cancel your imaging appointment, please call our Central Scheduling Office between 7:30 am and 5:30 pm Monday to Friday at 617-724-XRAY (9729).
What are your holiday/snow hours?
Mass General Hospital is always open 24 hours a day throughout the week. If you have an imaging appointment at an off-campus imaging site during inclement weather, we recommend calling the location to ensure the hours have not changed.
How can I make an interventional radiology appointment?
For questions about scheduling interventional radiology appointments, please call our central phone number at 617-643-4723. For interventional radiology services related to muscle and joint pain, please call us at 617-726-6773. All interventional radiology appointments require a referral from a doctor.
What do I do if I lost something at my appointment?
Please call the location you visited to ask about lost items. You can also call Mass General Police and Security at 617-726-2121 to ask about items lost within the last 30 days.
Mass General Lost and Found >
How can I share feedback about my imaging experience?
Mass General Imaging is committed to excellence at every step of our patients’ care. If you would like to discuss an issue regarding your exam, please contact the Mass General Office of Patient Advocacy by calling 617-726-3370 or by emailing MGHPatientAdvocacy@partners.org. You can also email info@massgeneralimaging.org to connect with someone on our imaging team.
Questions about Results
How do I get the results of my imaging exam?
After your exam, a radiologist reads the images and reports what they see to your doctor. Your doctor then contacts you with the results and talks about next steps.
Most imaging results are also in Patient Gateway in about a week. Check your account or sign up now.
How do I get a copy of my images?
Our Image Service Center can provide images and reports for imaging exams at Mass General. You can submit a request online or in person at our office in Boston. All requests need two signed release forms: Authorization for Release of Medical Images and Authorization for Release of Protected or Privileged Health Information.
Can you send my images to my doctor?
Images and reports for imaging exams at Mass General are read by radiologists and sent electronically to the doctor who ordered the exam. They are available to all doctors in Mass General Brigham.
If you would like to request your images for a doctor who is not part of Mass General Brigham, our Image Service Center can send digital images by CD or DVD. All requests need two signed release forms: Authorization for Release of Medical Images and Authorization for Release of Protected or Privileged Health Information. Check out our tips for filling out release forms.
Patient Confidentiality
Massachusetts General Hospital is strongly committed to protecting the privacy and security of its patients, families and website visitors.