Police, Security and Outside Services provides training to all Mass General employees that is usually free of charge. We pride ourselves in providing a wide array of training programs to help keep the hospital a safe, secure and comfortable place to be.


AVADE 2022 flyer

Patient Care Safety Security Training is a NEW hybrid course that incorporates aspects of our major training programs: Workplace Violence, Security Awareness and Vigilance for Everyone (SAVE), workplace violence prevention (AVADE) and Armed Intruder. Please contact Tom Mahoney at 617-724-7694 or tdmahoney@partners.org for more information.

AVADE is an acronym for Awareness-Vigilance-Avoidance-Defense-Escape. It is the most comprehensive, current, and effective approach to preventing, avoiding, de-escalating and mitigating violence and aggression in the workplace. AVADE® will help you become safety-aware with a vigilant mindset, help you understand communication (body language) and de-escalation, and teach you defense techniques for yourself and others.

Security Awareness and Vigilance for Everyone (SAVE) is a program designed to empower MGH employees to recognize and report suspicious individuals. SAVE provides an additional, proven layer of security by incorporating behavioral analysis into the employee’s daily functions. This no-cost training provides employees with the necessary tools to recognize and report high risk individuals. SAVE gives the employee the tools to prevent, rather than react. View a list of upcoming classes.

Armed Intruder Training addresses this sensitive topic and what you can do should this rare event occur. People who train or review what to do during an armed intruder incident are far more likely to take action. This classes teaches the ins and outs of the Run.Hide.Fight. model developed the by US Department of Homeland Security. View a list of upcoming classes.

HealthStream Courses

These are just some of the courses available through HealthStream. Go to your HealthStream desktop to see the full selection.

Armed IntruderIt is very important that all staff are familiar with what to do in this unlikely event. View the full video on HealthStream. Your attestation to having completed the video will be tracked in HealthStream. If this video is not visible under “My Courses,” please see your supervisor or manager. (Intranet only)

Workplace Conflict: Violence Prevention: An educational video available through PHS HealthStream. This dynamic video shows scenarios that first depict what not to do when workplace conflict or violence occurs, followed by what you can do. (Intranet only)