Visitor Services

We are ready to respond to emergencies 24 hours a day, 7 days a week. To request emergency services anywhere on Massachusetts General Hospital’s main Boston campus, call 617-726-2121. To request emergency services at another location, choose from the list of emergency numbers.

More emergency numbers

Visitor Parking

The Parking Division provides parking services, valet services, carpool organization and commuter services to the Mass General Community.

Lost and Found

Have you lost an item at Mass General within the last 30 days? Police & Security operates the main lost & found repository for the hospital.

Security Escort

Police and Security will provide escorts to any patient, visitor or employee who wants an escort to the garages, lots and streets near the hospital.

About Us

Our mission is to proactively and competently deliver protective and supportive services to the Mass General community, facilitating a welcoming, accessible and safe environment.

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Special Investigations Unit (SIU)

The Special Investigations Unit (SIU) is a team of highly trained investigators responsible for conducting criminal and non-criminal investigations and acting as a liaison with local, state and federal law enforcement.

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Employee Services

See all available services

Mass General Commuter's Corner

Manage your parking debit balance, buy guest parking stickers and more.

Parking & Commuter Services

Find information for parking, carpools, zipcars, MBTA pass programs and other services that Mass General offers its employees.

Event Security

Learn more about how Police & Security provides both uniformed offices and officers in business attire to perform details based upon your event needs.

Photo ID Badges and Electronic Access Control

Request a new photo ID badge or an electronic access card.

Reporting a Suspicious Person or Activity

Here is what to do if you suspect a person is not where they belong or is engaged in questionable activity.

Fingerprinting

Find out about our fingerprinting services for medical licensing, security clearances and professional applications.

Notary Public

The notary public is free for all employees.

Security Training

The department provides a wide array of training programs to help keep the hospital safe, secure and comfortable.