Frequently asked questions for new hires at Massachusetts General Hospital. We hope that the information below will make your transition to Mass General seamless. Welcome!

New Hire Paperwork

If I don't have the required employment verification documentation, can I complete the I-9 Employment Verification form?

No, you must have proper documentation for the form I-9 to be completed. Federal law requires that the I-9 verification be completed by the Thursday of your first week. All documents must be original and unexpired. No copies can be accepted.

View the various supporting I-9 documents

What happens if I cannot get the proper documentation?

You will not be able to work at Mass General until proper documentation is provided. It is in violation of federal law. You should immediately contact our New Hire Coordinator at

If I am transferring from a Mass General Brigham-affiliate hospital, do I need to fill out the I-9 and other new hire paperwork?

Yes. All Mass General Brigham affiliates are separate employers. You must have Mass General documentation for your Mass General file.

If I am transferring from Bulfinch Temporary to Regular Status, do I need to fill out the I-9 and other new hire paperwork?

No. Your information will be transferred from your temporary file to your employee file.

Is a Social Security card necessary if I have other documentation for employment verification?

Yes. We use the Social Security card to verify that your name and number in our Human Resources Information System, PeopleSoft, is exactly as it appears on your Social Security card. We provide this information to the Social Security Administration for wage reporting purposes and need to ensure its accuracy. If you need to replace a lost Social Security card, you may request a replacement online or call any Social Security office for assistance. Find a Social Security Administration office near you.

Newly arrived to the United States: Please apply for a Social Security card as soon as possible. Once you have received your Social Security card in the mail, you will need to contact the New Hire Coordinator for further instructions.


I was screened by MGH Occupational Health as a Bulfinch Temp and now I am transferring to a regular status position. Do I need to be cleared by Occupational Health again?

If there has been no period of inactivity between the two jobs and it is similar work, a new screening with Occupational Health is not necessary. The MGH Occupational Health Office receives a list of all active Bulfinch Temporary employees who are transferring to permanent positions, so your records can be checked. If an Occupational Health appointment is needed, the office will reach out to you.

I am transferring from another Mass General Brigham affiliate and I was cleared by their Occupational Health department. Do I also need to be cleared by MGH Occupational Health?

MGH Occupational Health shares a database with the other Occupational Health departments throughout the Mass General Brigham system, so they will have access to your records. If there was no period of inactivity between jobs and you are current with all clearance requirements for your new role, an appointment with MGH Occupational Health is not necessary.

Do I have to attend my Occupational Health Services (OHS) appointment if it is scheduled during my shift?

Yes, the Occupational Health appointment is required.

If I already met with Occupational Health Services when I was a volunteer or non-employee at MGH, do I need to go again?

Yes, the pre-placement screening for new hires may vary from screenings performed for volunteers and non-employees. Occupational Health Services would like to meet with all hires who are not transferring from Bulfinch Temporary Services.

New Employee Orientation (NEO) and Additional Questions

Whom do I contact if I have questions about the NEO content in HealthStream?

Please feel free to contact the Training and Workforce Development Office at

What if I log into HealthStream and the NEO assignment is not on my To Do list? What do I do?

Please contact the Training and Workforce Development Office at

I am transferring from Bulfinch Temporary Service. Do I need to complete the NEO assignment?

Yes. NEO is required for employees that are transferring from a Bulfinch Temporary position to a regular status role.

I am transferring to Mass General from another Mass General Brigham affiliate. Do I need to complete the NEO assignment?

Yes. All Mass General Brigham affiliates are separate employers, thus requiring that you complete Mass General’s orientation.

Will I be receiving additional training specific to my role and department?

Yes. The NEO content covers the minimal required training for all new hires regarding of their role or department. In addition to NEO, you will receive a department orientation with information specific to your location and position. Be sure to check in with your manager for more information regarding your department orientation.

Photo ID Badges

How do I get my photo ID badge?

The Photo ID Office is located on the main MGH campus in the Wang Building, 2nd Floor, Room 232. Their hours of operation are Monday–Friday, 7:30 am to 5 pm. When your ID badge is printed, double-check that your name, title, and department are printed correctly.


When do I get paid?

Paycheck distribution is weekly, occurs on Thursday, and is retroactive pay. If this is your first week of employment, you will be paid on the Thursday following your first week. You should enroll in Direct Deposit as soon as possible as it may take two weeks for enrollment to establish. Please contact your timekeeper for instructions on how to pick up your paycheck prior to direct deposit kicking in. Once your direct deposit is enrolled, you may view your paycheck on Tuesday afternoon prior to being paid on Thursday by navigating this PeopleSoft path: Employee Self Service > myPay > Paychecks.

Who is my timekeeper?

You should ask your manager or supervisor upon reporting to your department. Your timekeeper is the person to whom you will report your weekly hours.

How do I report my hours?

If you are an hourly employee or salaried less than 20 hours, you will need to speak with your department timekeeper to learn how you will be reporting your time. This is to ensure you are paid properly. There are two electronic timekeeping systems to record your time: by swiping your badge, or by signing in at your workstation.

Whom do I contact if there is a problem with my paycheck?

You should report any discrepancies on your paycheck to your timekeeper. If your timekeeper cannot assist, please call payroll at 617-726-2148 (6-2148 from MGH).


When will I be covered under my health coverage benefits?

If you are a regular status employee scheduled to work 20 hours or more per week, your benefits are effective on your date of hire or your change of status date. For example, if you change from a per diem to regular status employee, you are benefits-eligible on the effective date of this change.

I changed to a regular status employee (i.e. per diem to regular, or Bulfinch temp to regular status), but I cannot enroll in benefits via eBenefits. What can I do?

You will need to contact your new manger to ensure that your status was updated in the PeopleSoft HR information system. Once your transfer record is updated, you will be able to enroll online within 72 hours of the update. If the problem is not resolved after this time, please contact the HR Support Center at 1-833-AskMyHR (275-6947) to open your enrollment.

Do I have to submit all of my benefit elections through eBenefits at the same time?

Medical, dental, vision, life and flexible spending accounts must be submitted at the same time. You can enroll in Tax-Sheltered Annuity accounts at any time throughout the year.

How long do I have to make my benefits elections in PeopleSoft?

You can make your elections anytime within 30 days of hire. However, you will be responsible for the retroactive costs for those selections. If you do not make your elections within 30 days or do not opt-out of benefits you will automatically be enrolled in the Partners Select employee-only coverage plan for the remainder of the year.

What are Partners Plus and Partners Select?

Partners Plus and Partners Select are medical insurance coverages provided by Mass General Brigham.

Computer Access

How do I obtain my username and computer password?

Employees must follow the Password Self-Service Process to obtain a username and create a password. The Password Self-Service Process can only be performed after your date of hire. If any problems should arise during this process, please contact the MGH Help Desk at 617-726-5085.

As a Mass General Brigham-Affiliate transfer, I already have a username and password. Do I need to perform the Password Self-Service Process again?

No. If you are a direct transfer from a Mass General Brigham affiliate, you may continue to use the username and password that you obtained at the affiliate. However, if you are unable to access the computer systems, you should complete the Password Self-Service Process as an existing user to reset the password.

How do I access my email and PeopleSoft from home?

You may access your email by going to PeopleSoft can be accessed by going to – please note you must register a phone number by going to after setting up your Mass General Brigham username and password in order to access PeopleSoft externally. If you are connecting to any Mass General email from a portable device (laptop, smartphone, netbook, etc.), the device must be encrypted. PeopleSoft Employee Self-Service may be accessed on any device regardless of encryption.

I cannot access PeopleSoft from my home computer. What can I do?

If you are unable to access the link from home, you may access it from your workstation, or you may use one of the public PeopleSoft terminals set up at the Employee Access Center, located at the main hospital in the Bulfinch Building, room 107.

Do I have to encrypt my portable electronic devices?

In order to comply with federal and state laws, Mass General Brigham (including MGH/MGPO) policy requires that all laptops/tablets used for MGH/Mass General Brigham business, to connect to any MGH/Mass General Brigham resources, or for storing any MGH/Mass General Brigham information (including email and PeopleSoft) be encrypted. Please contact the MGH Help Desk at 617-726-5085 for encryption assistance.

Whom can I contact with any online systems issues?
  • For issues regarding computer access, please verify that your manager has granted access.
  • For PeopleSoft issues, please email
  • For HealthStream issues, please email
  • For all other computer issues, please contact the Help Desk at 617-726-5085 or visit the Help Desk website.

Social Media

I’m really excited about my new job – can I take a picture of myself onsite at MGH and post it to my social media account?

Because you are working for a hospital, where patient privacy is critically important, there are limits to what you can post on social media. Check out our social media guidelines, and contact our Public Affairs Office at 617-726-2206 or with any questions.

How can I follow MGH on social media?

MGH has accounts with the following social media platforms:

MBTA Pass Program

How do I purchase a subsidized MBTA pass?

You have until the second Thursday of every month to sign up or cancel an MBTA pass for the following month. You must enroll online via PeopleSoft Employee Self Service. Once you enroll, the enrollment will carry over every month. Should you miss the deadline, you may contact Parking and Commuter Services at 617-724-6588 to possibly purchase a pass at the discounted rate. Parking and Commuter Services will only sell the extra MBTA passes up to the business day before the last business day of the month. The office is located in the hospital in the Wang Ambulatory Care Center, Room 232.

You should expect to pick up your first CharlieCard (link pass) or your CharlieTicket (commuter rail and inner and outer express bus passes) from your timekeeper at your department.