Learn More About Virtual Visits

How to Access a Patient Gateway Virtual Visit from Your Mobile Device or Tablet

This video will walk you through the proper steps to ensure that you are able to launch and connect with your provider for your virtual visit from your mobile device or tablet.

How to Access a Patient Gateway Virtual Visit from Your Computer

This video will walk you through the proper steps to ensure that you are able to launch and connect with your provider for your virtual visit from your computer.

Patient Technical Support

Please contact Patient Gateway at 1-800-745-9683

Provider Technical Support

For 24-hour Virtual Visit support, please call 1-866-266-3240. For all other technical support, please call the Help Desk at 617-726-5085.

Patient Gateway

Secure online access to your health information whenever you need it. Check appointments, communicate with your provider and pay bills online 24/7.

Learn more about the Mass General Center for TeleHealth.

I find a sense of comfort doing virtual visits with the doctor in my own home. We know what time to be on and we just connect. It allows us to achieve what we want to achieve. I feel like we're a team.

TeleHealth Patient

Learn More About Virtual Visits

Please contact the Center for TeleHealth to learn more about our programs.