CareTeam Connect Suite

The CareTeam Connect Suite is an innovative web-based platform that brings Virtual Care capabilities into the inpatient setting, allowing clinicians, patients and their family members to connect and interact virtually. The two main components that are available to staff and patients include CareTeam Connect and Patient Connect.

CareTeam Connect

This platform allows members of a patient’s care team to meet virtually with a patient using a tablet that is located at the patient’s bedside. Access to the platform has been provided to all members of a patient’s care team, including social workers, physical therapists, occupational therapists, doctors, unit staff, interpreters, etc.

Patient Connect

This platform allows patients to meet virtually with visitors such as family and friends. Patients can schedule a meeting themselves using a Patient Connect tablet, or staff can schedule and manage a meeting for them if needed.

Patient Instruction Guides

Visitor and Family Instruction Guides

Patient Connect Discharge Program

Starting on October 25, only available on the White 8 inpatient floor

The Patient Connect Discharge Program enables patients and their families/friends to stay connected during their stay at Mass General. The program uses video call technology to allow families/friends to remotely participate in discharge meetings with the patient and their care team, ensuring a more convenient and informative discharge process. The Patient Connect Discharge Program is not available on all units. Ask a member of staff for more information.

Patient Connect Discharge Resources

Provider Testimonials

Another key element that I find beneficial with CareTeam Connect is the ability to bring in interpreters virtually. I think that's so important, particularly in palliative care when we’re having really nuanced conversations about difficult topics. Having the patient see the interpreter just adds a level of benefit on top of using a phone and only hearing a voice. I think it helps with trust and it makes the conversation feel much more impactful and connected.

Mihir Kamdar, MD
Division of Palliative Care & Geriatric Medicine

We’ve had specific patients who are critically ill or unable to communicate with their family, but through PatientConnect, we are able to put the tablet at the bedside, so the family gets to see their loved one. If they’re able to interact, they can communicate with their family members. It’s great because not everyone is from here. Some people are coming from other states or out of town and they’re able to easily see the patient, speak with their loved one and it’s great interaction. The patients really appreciate it and families really love it.

Meghan Roche, RN
Patient Care Units

More Information

The Massachusetts General Hospital Center for TeleHealth provides patients and consulting providers virtual options for access to the expertise of Mass General clinicians.