About the Mass General Center for TeleHealth
The Mass General Center for TeleHealth’s mission is to enable more personal, more affordable and more efficient ways of giving care that unleashes the expertise and creativity of our providers and supports the gathering of patients and providers at the times and places best suited to their needs.
Users of the telehealth service communicate, collaborate and share their information remotely using familiar and easy to use tools. These tools allow providers to interact with patients—and each other—in a way that is most convenient and best suited to the patient's medical needs. The Center for TeleHealth puts Mass General at the forefront of a national shift toward providing patients and the community high-quality, convenient virtual care options to augment the traditional ways in which medical care will be delivered.
Patient Technical Support
Please contact Patient Gateway at 1-800-745-9683
Provider Technical Support
For 24-hour Virtual Visit support, please call 1-866-266-3240. For all other technical support, please call the Help Desk at 617-726-5085.
Please contact the Center for TeleHealth to learn more about our programs.