Virtual Visits Program
Learn More About Virtual Visits
Your Virtual Visit: What You Should Do in Advance of Your Visit
Please review this information prior to the day of your visit so you can have a successful connection with your provider.
How to Start a Virtual Visit with Your Provider
Learn about how to get set up for your virtual visit.
FAQs for Your Virtual Visit
Answers to frequently asked questions, from technical assistance to payment.
How to Access a Patient Gateway Virtual Visit from Your Mobile Device or Tablet
This video will walk you through the proper steps to ensure that you are able to launch and connect with your provider for your virtual visit from your mobile device or tablet.
How to Access a Patient Gateway Virtual Visit from Your Computer
This video will walk you through the proper steps to ensure that you are able to launch and connect with your provider for your virtual visit from your computer.
Patient Technical Support
Please contact Patient Gateway at 1-800-745-9683
Provider Technical Support
For 24-hour Virtual Visit support, please call 1-866-266-3240. For all other technical support, please call the Help Desk at 617-726-5085.
Secure online access to your health information whenever you need it. Check appointments, communicate with your provider and pay bills online 24/7.
Learn more about the Mass General Center for TeleHealth.
Not all telehealth services are available to international patients. If you live outside the United States, please contact our International Patient Center to learn more about virtual visits and if these are an option for you.
I find a sense of comfort doing virtual visits with the doctor in my own home. We know what time to be on and we just connect. It allows us to achieve what we want to achieve. I feel like we're a team.
Connect with the Center for TeleHealth for more information about the convenient ways you can access your care virtually.