Virtual Visit Setup

Please complete the steps below before your virtual visit appointment with your provider. If you do not have an appointment scheduled at this time, you may request a virtual visit by contacting your provider’s office.


Step One

Enroll in Mass General Brigham Patient Gateway. Please contact Mass General Brigham Patient Gateway if you have any questions at 1-800-745-9683.

Step Two

Download and install the 'Zoom Meeting' video application, set up and test your device. 

  • Computer, mobile or tablet: Please download the Zoom app
  • If using a Safari browser, please disable popup blockers (PDF)
  • You do not need to create a Zoom account
  • Visit the Zoom test website to make sure audio and video work well on your device
  • Call 1-800-745-9683 for further technical assistance

Step Three

Log into Patient Gateway. If you plan to use a mobile device or tablet for your virtual visit, download the Mass General Brigham Patient Gateway app and log in. If you plan to use a Windows or Mac computer, please visit Mass General Brigham Patient Gateway and login.

Step Four

Access your Virtual Visit appointment on Patient Gateway.

Zoom Privacy Notice

We are using a version of Zoom designed for health care that has been built with privacy and security in mind. Each appointment uses new meeting link available only to the provider and patient. There is a waiting room function which providers use to admit people into the visit so that no uninvited guests may join. All visits are encrypted, video and chat cannot be recorded and personal health information is not saved by the video system. Patient Gateway Zoom virtual visits are designed to make seeing your provider easy, while keeping you and your health information safe and secure.