The MGH Virtual Visits Team was honored with the 2020 Nathaniel Bowditch Prize for its quick and innovative work during the COVID-19 pandemic.
Virtual Visit Setup
Please complete the steps below before your virtual visit appointment with your provider. If you do not have an appointment scheduled at this time, you may request a virtual visit by contacting your provider’s office.
Enroll in Mass General Brigham Patient Gateway. Please contact Mass General Brigham Patient Gateway if you have any questions at 1-800-745-9683.
Download and install the 'Zoom Meeting' video application, set up and test your device.
- Computer, mobile or tablet: Please download the Zoom app
- If using a Safari browser, please disable popup blockers (PDF)
- You do not need to create a Zoom account
- Visit the Zoom test website to make sure audio and video work well on your device
- Call 1-800-745-9683 for further technical assistance
Log into Patient Gateway. If you plan to use a mobile device or tablet for your virtual visit, download the Mass General Brigham Patient Gateway app and log in. If you plan to use a Windows or Mac computer, please visit Mass General Brigham Patient Gateway and login.
Access your Virtual Visit appointment on Patient Gateway.
Zoom Privacy Notice
We are using a version of Zoom designed for health care that has been built with privacy and security in mind. Each appointment uses new meeting link available only to the provider and patient. There is a waiting room function which providers use to admit people into the visit so that no uninvited guests may join. All visits are encrypted, video and chat cannot be recorded and personal health information is not saved by the video system. Patient Gateway Zoom virtual visits are designed to make seeing your provider easy, while keeping you and your health information safe and secure.
- Jun | 3 | 2021
We care about the family and friends that help provide care for our patients at Mass General Cancer Center and recognize the emotional and physical toll this can take.
- Nov | 24 | 2020
The COVID-19 pandemic has disrupted the delivery of mental health care. In addition, there is increasing evidence of a sudden need for mental and behavioral health care. As a result, there has been a quick expansion of telemental health.
- Oct | 9 | 2020
Mass General Center for TeleHealth Helps Hospitals in New York and Maine Launch TeleStroke Services Within Local Regions
As the demand for virtual health services rapidly increases, the Mass General Center for TeleHealth has implemented a hybrid model in Maine and Glen Falls, New York, enabling organizations to launch their own TeleStroke programs.
- Sep | 3 | 2020
Virtual visits at Mass General have grown exponentially in the wake of COVID-19 and its related stay-at-home orders.
- Clinician Resource
- Jul | 15 | 2020
Virtual visits allow patients to still be seen and cared for remotely where feasible, while reducing the exposure of patients and providers. With pediatric health care, however, there can also be some unique challenges that providers should keep in mind when meeting with their patients virtually.