The MGH Virtual Visits Team was honored with the 2020 Nathaniel Bowditch Prize for its quick and innovative work during the COVID-19 pandemic.
The Massachusetts General Hospital TeleHealth Consult Advisory Services and Portal License Program was originally designed to enable academic medical centers and health systems to create their own TeleStroke networks. It now supports health care systems that share the mission of specialty care (including behavioral health, neonatal medicine, oncology, dermatology, cardiology, intensive care, to list a few) in their regions, driven by a focus on clinical quality. With 20-plus years of experience and continuous improvement, highlights of the service include:
- Mass General TeleHealth Consult Portal License—the HIPAA-compliant and white-labeled web application provides:
- Workflow and documentation management
- Clinical/business intelligence reporting functionality
- Single entry tool for providers enabling centralized access to video, radiology, protocols, guides and EHR (with FHIR API integration) driving program scalability
- Flexible clinically customizable modular architecture
- Program materials and license and advisory services include customizable guidance on:
- Finance and regulatory program framework
- Technology decision making support
- A collaborative relationship that includes bi-yearly meetings, quarterly newsletters and regularly communication to assure optimization of services along with research collaboration opportunities
Pamela Forducey, PhD
We definitely have seen significant improvements in stroke care. One of the outcomes is the tPA administration and utilization for acute ischemic strokes. Our average is about 30%, while the national hovers around 12%. Our neurologists are connecting within five minutes to rural practitioners who historically may have been hesitant to administer the clot busting drug tPA. Having access to neurologists really empowers these rural practitioners to make sure that they are practicing evidence-based stroke care.
System Director of eHealth at INTEGRIS Health
- Jun | 3 | 2021
We care about the family and friends that help provide care for our patients at Mass General Cancer Center and recognize the emotional and physical toll this can take.
- Nov | 24 | 2020
The COVID-19 pandemic has disrupted the delivery of mental health care. In addition, there is increasing evidence of a sudden need for mental and behavioral health care. As a result, there has been a quick expansion of telemental health.
- Oct | 9 | 2020
Mass General Center for TeleHealth Helps Hospitals in New York and Maine Launch TeleStroke Services Within Local Regions
As the demand for virtual health services rapidly increases, the Mass General Center for TeleHealth has implemented a hybrid model in Maine and Glen Falls, New York, enabling organizations to launch their own TeleStroke programs.
- Sep | 3 | 2020
Virtual visits at Mass General have grown exponentially in the wake of COVID-19 and its related stay-at-home orders.
- Clinician Resource
- Jul | 15 | 2020
Virtual visits allow patients to still be seen and cared for remotely where feasible, while reducing the exposure of patients and providers. With pediatric health care, however, there can also be some unique challenges that providers should keep in mind when meeting with their patients virtually.