Technical Help

For scheduling assistance, please contact your provider's office. A Patient Gateway account is needed for virtual visits. Please contact Patient Gateway for account access.

If you are a patient or provider experiencing technical difficulties with your virtual visit, please contact the following offices:

  • Patient support: Please contact the Patient Gateway team at 1-800-745-9683
  • Provider support: Please contact the MGPO 24-hour hotline: 1-866-266-3240